After a slip and fall, what should I do?
Inspect the area where you fell. What caused you to fall? Did anyone see you fall? Write down the names, addresses and phone numbers of anyone in the vicinity where the incident occurred – both those who saw you fall, and others who were there after the incident — since you may need them as witnesses on your behalf if the landowner disputes your claim. Even if someone did not see you fall, he or she could, if necessary, describe your pain and the conditions of the floor, lighting, etc. immediately after you fell.
If the incident occurred in a store or place of business, speak with the manager or supervisor on duty. Have them make a record of the incident, and get a copy of anything prepared by the business. If anyone (especially an employee, supervisor or manager) makes a comment suggesting that this has occurred before, or that they were aware of the condition before your fall, make a note. If possible, get the name of the person who made the comment. As soon as you are out of the store, write down the name and what exactly the person said, and who else heard him make the statement.
Have someone take photographs of the area as soon as possible, so a record is made. “Conditions” have a way of changing if the landowner thinks that you might file a claim for injuries.